All sales are final. Due to the nature of our products, Belle and Bloom HK do not accept refunds. We will offer an exchange for goods that were damaged during transit. Minor cracks on rose petals are inevitable. It’s possible to have rose petals fall off if they aren’t handled with care. However, this is very rare and not expected to happen during transit.
To be eligible for an exchange, you must email us within 5 days of receiving the product at email@example.com. In order to offer an exchange, we kindly request that you send digital photograph(s) of the damage to your order, along with your order details (order confirmation number, date of order and your full name and address and contact details).
If you would like to exchange the goods that were damaged during transit for a product of the same value, we would be be happy to replace it for you immediately. (Replacement may vary slightly depending on availability).
Belle and Bloom HK is under no obligation to provide a refund or replacement for quality issues pertaining to orders after 30 days of receipt.